Job Description

Company Description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Role: QA with Salesforce testing experience
Location: Atlanta, GA 30338 (Once in a week work from office)
Duration: 6 months + possible extension

Job Summary:
We are seeking an experienced Salesforce Field Service Quality Assurance (QA) Engineer responsible for ensuring the quality and functionality of Salesforce Field Service (FSL/FSM) solutions.

The ideal candidate will have a strong QA background with hands-on experience in testing Salesforce applications, particularly within the Field Service Lightning (FSL) module.

Key Responsibilities:

• Analyze business requirements and technical specifications to design test strategies and detailed test cases for Salesforce Field Service implementations.
• Execute functional, integration, regression, and end-to-end testing of Salesforce Field Service modules, including scheduling, dispatching, work orders, service appointments, and mobile functionality.
• Validate mobile and web interfaces used by field technicians and service agents.
• Collaborate with developers, business analysts, and stakeholders to identify and resolve bugs and performance issues.
• Design and maintain test automation scripts (using tools like Selenium, Provar, or others integrated with Salesforce).
• Perform data validation and backend testing using SOQL/SOSL queries.
• Document and report defects clearly using test management and tracking tools (e.g., JIRA, TestRail).
• Participate in Agile/Scrum ceremonies including sprint planning, backlog grooming, and retrospectives.
• Ensure compliance with best practices in QA processes and Salesforce configuration standards.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 4+ years of QA experience with at least 2 years in Salesforce testing.
• Proven experience testing Salesforce Field Service Lightning (FSL) modules.
• Familiarity with Work Orders, Service Appointments, Scheduling Policies, Dispatcher Console, and Mobile App.
• Strong knowledge of Salesforce data models, workflows, process builders, and validation rules.
• Experience with testing APIs and integrations involving Salesforce.
• Ability to write and execute SOQL queries for test validations.
• Experience with test automation tools like Selenium, Provar, Tosca, or equivalent.
• Knowledge of Agile/Scrum methodology and tools like JIRA, Confluence, TestRail.
• Excellent written and verbal communication skills.

Preferred Qualifications:

• Salesforce Certifications: Salesforce Certified Administrator, Salesforce Field Service Consultant, or Platform App Builder.
• Experience in CI/CD pipeline environments with test automation integration.
• Familiarity with ServiceMax or other field service solutions (optional but a plus).
• Experience working with offshore QA teams

Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.

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