Job Description

As a member of this team, you will be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience. Specifically, you will be responsible for responding to customer inquiries via inbound messages in both  Spanish and  English .

If you have a passion for music, excellent communication skills, and a knack for problem-solving, apply today! Join us in delivering top-notch service to millions of music lovers worldwide.

Please note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments in  Spanish and  English .

Orientation Hours, Production Hours and Project Commitments (All times in Pacific Time):

• 40 hours per week  are required for the 8-week orientation period:
  • –  Orientation phase 1 : 4 weeks, 4 AM – 1PM
  • –  Orientation phase 2 : 4 weeks, self scheduled during available production hours.
• Available Production Hours: Daily, 12 AM – 8 AM, 12 PM – 12 AM
• If you need help making the time zone conversion, this is a great tool: Just use ‘Sacramento, California’ as your first location and select your location to convert the Orientation, Nesting, and Production hours to your local time.
• Project Commitments:
  • — 25 hours per week
  • — 8 hours are required on  Saturday and/or Sunday ).
  • — 90 days (as needed by ModSquad)

Who Are You?

• You have strong desire to create a unique experience for each individual customer.
• You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have.
• You’ve provided Customer Support via  inbound messaging  in the past.
• You’ve provided web messaging support to 3-5 customers at the same time .
• You are professional/business level proficient in  Spanish and  English.

Workspace Requirements:

• Dedicated laptop or desktop computer with Windows 10 or above
• Willingness to install MSQ security software and 2FA app on your mobile device.
• Access to a webcam or smartphone capable of taking pictures
• Stable broadband internet connection of 25 MBS or greater
• 8 GB RAM or better
• Dual monitors highly recommended

***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct (punctuation, capitalization, spelling, correct tense usage) and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.

Who is ModSquad?

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process.

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