Job Description

Customer Service Representative (Part-Time, Remote)

Location: Remote (United States)

Employment Type: Part-Time

Department: Customer Service & Support

About Mercy

Mercy is an American nonprofit Catholic healthcare organization founded in 1871 by the Sisters of Mercy. Headquartered in Chesterfield, Missouri, within the Greater St. Louis area, Mercy is the seventh-largest Catholic healthcare system in the United States.

With more than 40 acute care and specialty hospitals, over 40,000 co-workers, and more than 2,400 physicians, we serve communities across the Midwest with compassion, excellence, and a mission to make a lasting difference in people’s lives.

The Role

We’re looking for a part-time Customer Service Representative to be a welcoming, supportive point of contact for our patients, families, and community partners. In this role, you’ll handle inquiries via phone, email, and online chat, providing accurate information, resolving concerns, and ensuring every interaction reflects Mercy’s mission of compassionate care.

This is a fully remote role, offering the flexibility to work from home while making a meaningful impact.

What You’ll Do

• Respond to customer inquiries promptly and professionally via phone, email, and chat.
• Provide accurate information on services, appointments, billing, and general inquiries.
• Handle concerns with empathy and focus on first-contact resolution.
• Document interactions accurately in our systems.
• Collaborate with teammates to enhance service delivery and patient satisfaction.
• Represent Mercy’s values in every interaction.

What We’re Looking For

• Excellent verbal and written communication skills.
• Strong listening skills and empathy for others.
• Comfort working with technology and multiple systems.
• Prior customer service or call center experience (healthcare experience is a plus).
• Ability to work independently with minimal supervision.
• A quiet, distraction-free home workspace with reliable internet.

Schedule & Pay

• Part-time hours with flexible scheduling options.
• Fully remote — work from anywhere in the U.S.
• Competitive hourly pay and opportunities for growth.

Why Join Mercy?

At Mercy, you’re not just taking calls — you’re making a difference. You’ll join a mission-driven team dedicated to helping others while enjoying the flexibility of remote work, supportive leadership, and professional development opportunities.

How to Apply

If you have a passion for helping others and the skills to provide exceptional service, apply today via LinkedIn.

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