Job Description

Role: Complaint Investigations Tech(Entry Level Lab Technician)

Location: Alameda, CA - 94502

Duration: 6 Months

What You’ll Do:

• Unpacking boxes safely and sorting the returned products accordingly by product lines. Investigating returned products in order to resolve customer complaints regarding their blood glucose meters, strips & sensors.
• The Technician will document complaint investigations in the Complaint Handling System.
• The Technician will also use troubleshooting equipment like, multimeters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.
• Responsible for implementing and maintaining the effectiveness of the quality system.
• Perform routine testing (physical, chemical or functional) on products returned from the field due to a customer complaint, using a variety of lab equipment.
• Summarize and record all test data and maintain proper documentation of all lab work.
• Process customer returns in a timely manner in accordance with ISO and FDA QS Reg.

What we are looking for:

• Basic computer skills to navigate Internet programs used, basic Excel skills and be able to read, write and comprehend English.
• Must possess good laboratory practices, including handling of chemicals and biohazardous material.
• Knowledge of regulations and standards affecting IVDs and Biologics.
• Experience in the Medical Device / Biotech Industry is preferred.
• Knowledge of Electronic Troubleshooting is preferred.
• Fast learner and ability to follow written work instructions of SOP’s is required.
• Good documentation skills are a Must.
• Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job.
• Great fit for workers with Manufacturing, Inspection, and Assembly experience.
• Minimum education required is H.S. Diploma or equivalent (such as GED).
• An Associates (Two year) degree in Electrical Engineering or other Science is a great fit for this job.

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