OBJECTIVE
The Account Compliance Manager (ACM) is responsible for the quality control of general business operations, increasing client satisfaction, and working productively with Independent Contractors (IC). The ACM must be able to work independently and with others, in any type of facility including but not limited to; industrial, manufacturing, office, medical, retail, etc. The ACM must also be able to exercise good judgment in reporting client concerns to management and seeking the involvement of others in order to best meet clients’ needs.
ESSENTIAL FUNCTIONS
1. Develop and maintain productive, working relationships with Independent Contractors (IC) and In-House labor by communicating client priorities and collaborating on solving problems.
2. Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
3. Communicate with Facility Solutions Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
4. Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
5. Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
6. Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
7. Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
EDUCATION :
High school diploma required or equivalent experience in commercial janitorial services industry.
EXPERIENCE :
Three years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.
Strong planning, organization skills, and attention to detail.
Excellent communication and interpersonal skills.
Must be innovative and strive for continuous
Benefits
City Wide Facility Solutions was nominated as a best place to work for Cincinnati and Dayton. Humana Insurance: Health/dental/vision is offered (one plan is at no cost to the employee). We offer 3 weeks of paid time off, 6 paid holidays, Simple IRA (Up to 3% company match), Long/Short term disability (no cost to employee) and Life and AD&D Insurance. Mileage is reimbursed at $ 0.625/per mile.
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